The capital’s airport scores high on customer experience during a challenging year.
Abu Dhabi International Airport (AUH) has landed an awarded for the ‘Best Airport for Customer Experience’ in the Middle East for the 15 to 25 million passenger category.
The award was handed out by Airports Council International (ACI) as part of their Airport Service Quality commendations.
Congratulations to all the Middle East ASQ Award winners!@AUH @KKIASA @QAIAirport @OmanAirports#ASQAwards @ACIAPAC @AmadeusITGroup https://t.co/fXOMZ3ygUq pic.twitter.com/1pUtrYlxIi
— ACI World (@ACIWorld) March 1, 2021
The awards were given based on the results from customer satisfaction surveys compiled by ACI.
Luis Felipe de Oliveira, the World Director General Director of ACI, said: “This year more than any other, the awards recognise those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances.
“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world.”
